Last Updated: Nov 2023
Thank you for shopping at Ayurmantra.com.au. We appreciate your trust in our Ayurveda wellness products. Your satisfaction is important to us, and we want to ensure you have a seamless shopping experience. Please take a moment to familiarize yourself with our Return and Refund Policy:
1. Returns:
If you are not completely satisfied with your purchase, we offer a 30-day return policy. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return:
Please follow these steps to initiate a return:
– Contact our customer support team at [Customer Support Email] to request a return authorization.
– Provide your order number and a detailed explanation of the reason for the return.
3. Return Shipping:
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the item.
4. Refunds:
Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
– If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.
5. Exchanges:
We do not offer exchanges at this time. If you wish to replace an item, you will need to return the original item for a refund and place a new order for the desired product.
6. Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within [X] days of receiving the product. We will work with you to arrange for a return and replacement.
7. Non-Returnable Items:
Some items are non-returnable for hygiene and safety reasons. These include, but are not limited to, opened or used personal care products.
8. Late or Missing Refunds:
If you haven’t received your refund within the specified time frame, please check with your bank or credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected]
9. Contact Information:
If you have any questions or concerns about our Return and Refund Policy, please don’t hesitate to contact us at:
Ayurmantra.com.au reserves the right to amend this policy at any time. Any changes to our policy will be posted on this page.
Thank you for choosing Ayurmantra.com.au. We appreciate your business and are committed to providing you with high-quality Ayurveda wellness products and excellent customer service.